We're here to help
Open a ticket any time and talk to the people who run the servers.
01 / Contact
How to reach us
Open a support ticket, or sign in to manage your account.
02 / FAQ
Frequently asked questions
Don't see your question here? Open a ticket and we'll get back to you.
How quickly is my account set up?
Shared hosting, reseller accounts and VPS are provisioned automatically as soon as payment clears - usually within a few minutes. Domains are registered immediately, though DNS changes can take a little longer to propagate.
What payment methods do you accept?
We accept Visa, Mastercard, Amex, PayPal, Crypto.
Can I upgrade my plan later?
You can upgrade or downgrade any time. Shared plans change in place, and if you move from shared hosting to a VPS, we'll help with that migration.
Is there a contract or cancellation fee?
No lock-in and no cancellation fee. Current billing cycles are shown with each plan, and you can cancel from the client area whenever you like.
Do you keep backups?
Yes. We keep automated daily backups of shared and reseller accounts, and you can restore from the control panel yourself. We still recommend keeping your own copy of anything important.
Where are your servers?
Shared hosting and reseller accounts run in the United States and European Union. Every VPS sits in North Kansas City, Missouri, United States. Open a ticket if you need the exact facility for a particular service.